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How do I make a booking? 

Each month, we randomly select guests through a lottery system for bookings. Our booking calendar opens for three weeks during which time you can enter the draw. On the first Monday of each month at 7pm, we choose our guests by drawing ballots.

 

Immediately after the ballot draw, all selected winners will receive an email to finalise their reservations. Due to a high volume of ballots, please understand that we only reach out to the winners to finalise their reservations.

 

For more information, please refer to the “Reservation” page.

My ballot has been selected, and I received an email with payment details to complete my reservation. How can I ensure that this is not a scam?

We collect booking fees using our email address as a PayID. Please verify that the email address stated on your invoice matches our email address, which is chae@chae.com.au.

 

We only accept payments through PayID. If you are asked to make payment using any other methods like credit cards, be cautious as it may be a scam.

 

Additionally, we only send follow-up emails to all winners shortly after the ballot on the first Monday of each month. If you receive an email requesting payment on any other date, it may be a scam.

Can you let me know if anyone cancels?

We do not provide a waiting list for cancellations. In case of cancellations, we fill the seats by selecting from the pool of lottery participants.

 

Can I secure seats before the lottery?

In order to ensure fairness and equal opportunities, we only accept reservations through the monthly random lottery system and do not accept any reservations outside of it.

 

How often do you change your menu?

We change our menu every two months using seasonal produce and homemade Korean condiments.

 

Can you cater for dietary requests? 

Due to the nature of our food business, we may not be able to guarantee the exclusion of certain food allergens due to shared equipment and surfaces. As a result, we regret to inform you that we are unable to accommodate dietary requests involving anaphylactic reactions. However, for all other dietary restrictions or preferences, please feel free to inform us after your ballot has been selected. We will do our best to accommodate your needs within our capabilities. Thank you for your understanding.

Do you offer gift vouchers? 

Unfortunately, we do not offer gift vouchers.

Can I bring children?

Due to limited space, we kindly request that children under the age of 12 not be brought to minimize disruption during the service.

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