This Privacy Policy explains how Yoon Yoora Pty Ltd, trading as CHAE (“CHAE”, “we”, “us” or “our”), collects, uses, stores and discloses personal information when you visit or make a purchase from www.chae.com.au (the “Website”), contact us, subscribe to our communications, or otherwise interact with us.

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We are committed to handling personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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1. Personal Information We Collect

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The types of personal information we may collect include:

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• your name;

• billing and delivery addresses;

• email address;

• telephone number;

• account login details, where you create an account;

• products purchased, order history and transaction information;

• payment and billing information;

• delivery instructions;

• communications and enquiries sent to us;

• marketing and communication preferences;

• information submitted through product reviews, surveys, promotions or competitions;

• technical information such as your IP address, browser type, device information and Website activity; and

• any other information you voluntarily provide to us.

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Payment information may be collected and processed by our third-party payment providers. We may receive limited payment and transaction information from those providers, such as payment confirmation, transaction status and the last digits of a payment card.

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Please do not provide sensitive personal information unless it is reasonably necessary for us to provide the requested service.

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2. How We Collect Personal Information

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We may collect personal information:

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• directly from you when you place an order;

• when you create or update an online account;

• when you contact us by email, telephone, social media or through the Website;

• when you subscribe to our newsletter or marketing communications;

• when you participate in a promotion, competition or survey;

• when you submit a review or other Website content;

• automatically through cookies and similar technologies; and

• from service providers that assist us with payments, deliveries, Website operation, analytics or customer support.

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Where reasonably practicable, you may interact with us anonymously or using a pseudonym. However, we may be unable to process an order, arrange delivery or provide certain services without the information required to identify or contact you.

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3. Why We Collect and Use Personal Information

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We may collect, hold and use personal information to:

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• process and fulfil orders;

• accept and verify payments;

• arrange shipping, delivery, collection, returns and refunds;

• communicate with you regarding an order;

• create and administer customer accounts;

• provide customer service and respond to enquiries;

• manage memberships, customer eligibility or access to restricted areas of the Website;

• maintain transaction, accounting and taxation records;

• detect and prevent fraud, misuse and security incidents;

• improve our Website, products, services and customer experience;

• understand Website traffic and customer activity;

• send marketing communications where you have consented or where otherwise permitted by law;

• administer promotions, surveys and product reviews;

• comply with legal and regulatory obligations; and

• establish, exercise or defend legal claims.

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We will not use personal information for an unrelated purpose unless you consent or the use is otherwise permitted or required by law.

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4. Marketing Communications

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We may send you promotional emails or other electronic marketing communications where you have consented to receive them or where permitted by law.

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You may unsubscribe at any time by:

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• selecting the unsubscribe link included in a marketing email; or

• contacting us using the details provided below.

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Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, including order confirmations, delivery updates, account notifications or information about a purchase.

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We do not automatically add customers to our marketing list solely because they have made a purchase unless they have provided the required consent or we are otherwise permitted to do so by law.

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5. Cookies and Similar Technologies

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Our Website may use cookies, pixels and similar technologies to:

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• operate essential Website functions;

• remember your preferences and shopping cart;

• keep accounts secure;

• understand how visitors use the Website;

• measure Website performance;

• prevent fraud and misuse; and

• provide or measure advertising, where applicable.

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Some cookies are necessary for the Website to function. Other cookies may be managed through your browser settings or any cookie preference tools made available on the Website.

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Disabling cookies may affect the operation of certain Website features.

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6. Disclosure of Personal Information

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We may disclose personal information to third parties where reasonably necessary to operate our business, including:

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• Website hosting and e-commerce platform providers;

• payment processors and financial institutions;

• shipping, courier, postal and logistics providers;

• order management and inventory service providers;

• email, communications and customer service providers;

• analytics and information technology providers;

• accountants, insurers, lawyers and professional advisers;

• fraud prevention and cybersecurity providers;

• government authorities, regulators, courts or law enforcement agencies where required or authorised by law; and

• a purchaser, successor or adviser in connection with a proposed or completed sale, restructure or transfer of all or part of our business.

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We provide third parties only with the information reasonably required for them to perform their services.

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We do not sell or rent personal information to third parties.

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7. Overseas Disclosure

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Our Website is hosted on the Wix.com platform. Wix may store or process personal information in data centres located in the United States of America, Ireland, South Korea, Taiwan and Israel.

Personal information may also be processed in other countries where Wix, its affiliated companies or third-party service providers operate, where necessary to provide their services or comply with applicable laws. Other service providers we use, including payment processors, analytics providers, email service providers and shipping providers, may also store or process personal information outside Australia.

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8. Storage and Security

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We take reasonable administrative, technical and physical measures to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

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• secure Website connections;

• password and access controls;

• restricted access to customer information;

• reputable payment and e-commerce service providers;

• software and security updates; and

• secure disposal or de-identification of information when it is no longer required.

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No transmission or storage system is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted online.

You are responsible for keeping your account password confidential and should contact us promptly if you believe your account has been accessed without authorisation.

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9. Retention of Personal Information

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We retain personal information only for as long as reasonably necessary to:

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• complete transactions and provide services;

• manage customer accounts;

• comply with taxation, accounting and other legal obligations;

• resolve disputes;

• prevent fraud; and

• enforce our agreements.

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When personal information is no longer required, we will take reasonable steps to delete it, destroy it securely or de-identify it, subject to any legal record-keeping requirements.

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10. Accessing and Correcting Personal Information

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You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

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To make a request, contact us using the details below. We may need to verify your identity before providing access or making a correction.

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In some circumstances, we may be permitted or required by law to refuse access. Where appropriate, we will explain the reason for the refusal and any available complaint process.

We do not ordinarily charge a fee for making an access request. We may charge a reasonable administrative fee where permitted by law and will advise you before doing so.

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11. Data Breaches

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If we become aware of a data breach involving personal information, we will assess and respond to the incident promptly.

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Where the Notifiable Data Breaches scheme applies and the breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

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12. Third-Party Websites

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Our Website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of third-party services. You should review the privacy policy of any third-party website before providing personal information.

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13. Children’s Privacy

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Our Website and products are intended for general audiences and are not directed specifically at children. If you are under 18, you should use the Website and make purchases only with the involvement and permission of a parent or legal guardian. If we become aware that we have collected personal information from a child without appropriate authorisation, we will take reasonable steps to delete it where required.

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14. Privacy Complaints

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If you have a question or complaint about how we handle personal information, please contact us using the details below. Please include sufficient information for us to understand and investigate the matter. We will acknowledge and respond to your complaint within a reasonable period. If you are not satisfied with our response and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner.

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15. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our business, Website, service providers, practices or legal obligations. The updated policy will be published on the Website with a revised “Last updated” date. We encourage you to review this policy periodically.

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16. Contact Us

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For privacy-related questions, access or correction requests, or complaints, please contact:

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Yoon Yoora Pty Ltd trading as CHAE
ABN: 96 947 136 798
Email: chae@chae.com.au
Postal address: 33 Mountain Road Cockatoo VIC 3781
Website: www.chae.com.au